What To Do When You’re Locked Out Of Your Account

How many times each day do you enter a password into your web browser? Experts tell us we need a different password for each website, at least 8 characters long, the more gibberish and special characters you can throw in the better. Don’t get us wrong, that is good advice if you want to keep yourself protected from hackers. But it can be difficult to keep track of all your passwords. Even if you do remember them there is always a chance you will accidently mistype and mess it up. The best ERPs provide a safety feature that will lock accounts after a certain number of failed login attempts. But, what do you do if you’re the legitimate owner of an account and still get locked out? It may be frustrating, but there is a simple fix. Read below to find out.

Error Message Received

You’ve tried to login several times and keep failing. Finally you get this message:

Error: Maximum Login Attempts Reached! Account Locked. Please contact your Administrator.

At this point, if you don’t already know, you need to find out who your company administrator is. Your administrator will be someone at your own company with admin rights to the system. There may be several individuals with this role. Contact them and ask for your account to be unlocked.

Admin Steps To Unlock An Account

The administrator can unlock an account by following these steps.

  1. Go to Admin > Users > User List and search for the user.
  2. Click Edit to edit their user profile.
  3. Click this checkbox to reset their login attempts to 0: Edit User
  4. At the bottom of the page, click Submit.
  5. Click Change Password and set their password to something easy to remember that you can share with the user.

The user is now set up with a refreshed login attempt counter and new password.

That’s it! A simple fix that will hopefully get you moving along quickly.

Too many failed logins? Get back into your account by following a few simple steps.

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