Ship dates and dock dates change on real orders. When that happens, your team still has to explain schedule movement to customers, keep internal commitments straight, and avoid losing context a week later when the same order comes up again.

Cetec ERP can keep a simple record of order header changes by prompting for a reason when edits are made. That gives you a log you can reference during customer conversations and internal reviews.

Enable the Change Order Log Setting

First, go to your Config Settings under the Admin tab. Search for “Enable Change Order Log” and make sure the setting is turned on.

Record the Reason When You Edit the Order

After the setting is enabled, edit an order as you normally would. In the order header under General Information, you will see a field called “Change Comments.” Enter a short note about what changed and why, then save the order.

How to Decide What to Write

Write the note for the person who will read it later. If the change affects a customer conversation, include the driver (customer request, material lead time, internal scheduling) and the result (new ship date or dock date). Keep it short enough that your team will actually use it.

Key Takeaways

• Enable “Change Order Log” in Config Settings to start tracking order header changes.
• Use “Change Comments” on the order header to capture what changed and why.
• A consistent comment habit gives sales and customer service a reliable reference during schedule discussions.

Conclusion

Order dates will move, but the reason should not disappear into email threads. With the change order log enabled and change comments used consistently, Cetec ERP gives your team a quick record you can reference when customers ask what changed and why.