Lite

Requests can be submitted via email or the ticketing system, and are handled as capacity allows.
Recommended for small companies with non-critical use of Cetec ERP.

Included in Lite

Standard

Requests can be submitted via phone, email, or the ticketing system.
Support inquiries are handled promptly, ahead of requests submitted by customers with Lite Support.

Included in Standard

  • Expedited "fast-tracked" support requests with phone and email access
  • Phone support: 9am – 7pm EST, M-F
  • Email/Web ticketing support - unlimited
  • Online resources at cetecerp.com
Enterprise

Requests can be submitted via phone, email, or the ticketing system.
Support inquiries are handled urgently, ahead of requests submitted by other customers.
Initial response to requests will be within 2 hours, 9am - 7pm EST, M-F (weekend support as arranged).

Included in Enterprise

Need to know more?

We want to help you take your company to the next level with Cetec ERP. What would you like to do next?