Lite

Requests can be submitted to the community forum and may receive a response from another Cetec ERP user, partner, or forum moderator.
Recommended for small companies with non-critical use of Cetec ERP.

Included in Lite

  • Community forum access.
  • Online tutorials and resources at cetecerp.com
Standard

Requests can be submitted to the community forum, or directly to Cetec ERP via phone, email, or our dedicated support/ticketing portal.
Support inquiries are handled promptly, ahead of requests submitted by customers with Lite Support.

Included in Standard

  • Expedited "fast-tracked" support requests via phone, email, or dedicated support portal.
  • Phone support: 9am – 7pm EST, M-F
    (up to 15 hours/month)
  • Dedicated Support/Ticket Portal - unlimited
  • Community forum access.
  • Online tutorials and resources at cetecerp.com
  • Full details here
Enterprise

Requests can be submitted to the community forum, or directly to Cetec ERP via phone, email, or our dedicated support/ticketing portal.
Support inquiries are handled urgently, ahead of requests submitted by other customers.
Initial response to requests will be within 2 hours, 9am - 7pm EST, M-F (weekend support as arranged).

Included in Enterprise

  • Enterprise Support, 2-Hour Response Time
  • Expedited "fast-tracked" support requests via phone, email, or dedicated support portal.
  • Phone support: 9am – 7pm EST, M-F
  • Dedicated Support/Ticket Portal - unlimited
  • Community forum access.
  • Online tutorials and resources at cetecerp.com

WANT TO KNOW MORE?

We want to help you take your company to the next level with Cetec ERP.

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