Find the full RMA support Document here.

Repairs (Receive & Rework): The product is returned, received, and a rework order is created to track the labor and materials needed to repair it. Once completed, the reworked product is shipped back to the customer.

• In this scenario, you will receive the returned part with a PO created from the RMA screen. Once you have received and inspected the part, best practice is to move that part into its own bin named after the RMA.
• Create a Rework Order on the right side of the RMA screen Create Order.
• This will create the rework order, which will consist of the parts returned in the RMA at the bottom.
• There are 2 ways to handle payment: 1) Issue a refund to the customer and charge them again when shipping the rework order out or 2) not issue a refund and make sure the Resale on the order is $0
• When reworking an order, you will need to go into the work order and change the Order Specific BOM to include the components that need replacing (Maint/Etc+ > Edit BOM (BOM Management in the old version))
• An important thing to note is that the Order Specific BOM includes the part received from the customer. This is so you can relieve inventory later.
• Set the qty which is the qty per top.
• Make sure to click Update Order Specific BOM when finished adding all of the replaced components.
• Log time and pick parts to complete the workorder as normal.
• Once you Invoice/Ship the order, you can close the RMA.