Privacy Policy

Cetec ERP is committed to protecting the information of visitors, prospects, and customers who interact with our website and platform. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. It applies to anyone who visits cetecerp.com, requests a demo or trial, interacts with our forms, or uses our services.

We collect information needed to operate the platform, support customers, and improve the website experience.

Information you provide:

Contact details, form submissions, demo or trial requests, survey responses, and support tickets.

Account information:

User accounts, preferences, and configuration information within the Cetec ERP platform.

Usage data:

Pages viewed, navigation patterns, timestamps, and interactions used to understand website performance.

Technical data:

IP address, browser type, device identifiers, operating system, and similar information for security and analytics.

We do not sell personal information.

We use information to deliver and support Cetec ERP’s services. This includes:

• Creating and managing accounts
• Providing demos, free trials, and support
• Improving platform performance and reliability
• Monitoring activity for security and abuse prevention
• Understanding how visitors use the website
• Communicating product updates, releases, or service information
• Running analytics to evaluate marketing performance
• Measuring whether advertisements lead to inquiries, demo requests, or trial signups, and showing relevant Cetec ERP advertisements to previous website visitors

Information is only processed when necessary to perform a contract, fulfill legitimate business interests, meet legal obligations, or when consent has been provided.

Essential cookies are required for the website to function. They support security, reliable form operations, and your cookie preference settings. These cookies do not store personal information and cannot be disabled.

We currently use:

• cetec_cookie_preferences — remembers your cookie settings — expires after 12 months.
• csrftoken — protects forms from CSRF attacks — session only.
• form_session — ensures reliable form submission — session only.
• __cf_bm (Cloudflare, if enabled) — bot protection — ~30 minutes.
• _GRECAPTCHA (Google reCAPTCHA, if enabled) — prevents spam and abuse — provider-defined expiration.

Analytics cookies help us understand how visitors use the website so we can improve its content, navigation, and overall performance. We use Google Analytics 4 (GA4), which collects information about how visitors interact with our site.

Google Analytics 4 does not log or store individual IP addresses.

Analytics cookies may include:

• _ga — identifies unique visitors — expires after 13 months.
• _ga_<containerID> — tracks sessions and events — expires after 13 months.
• _gid — distinguishes users within 24 hours — expires after 24 hours.
• _gat — limits request frequency — expires after 1 minute.

Analytics cookies may load by default where permitted by applicable law. Where prior consent is required, they remain off until you consent. You can manage your choices at any time through our cookie settings.

We never store names, email addresses, phone numbers, or other PII in analytics events.

Marketing cookies help us measure campaign performance, track actions taken after interacting with our advertisements, and show relevant Cetec ERP advertisements to previous website visitors through remarketing, also called retargeting.

We and our advertising partners may use cookies and similar technologies to collect information about website activity, advertising interactions, and browser or device identifiers for these purposes.

Platforms we use include Google Ads. Associated cookies may include:

• _gcl_au — supports advertising conversion measurement
• _gcl_aw — stores advertising click information after a Google Ads click

Marketing cookies are optional and may load by default where permitted by applicable law. Where prior consent is required, including in the EEA, UK, and Switzerland, they remain off until you consent. You can manage your choices at any time through our cookie settings.

Learn more about how Google uses information collected through these services.

Our website includes embedded videos from providers such as YouTube and Vimeo. When these players load, the providers may collect information such as your IP address, browser or device information, and interactions with the video. They may also use cookies or similar technologies under their own privacy policies.

You can manage your preferences for embedded content through the External media category in our cookie settings. Disabling this category may prevent embedded videos from loading.

Learn more in Google’s Privacy Policy and Vimeo’s Privacy Policy.

Preferences cookies remember choices you make, such as language or regional settings. These cookies help personalize your experience when returning to the website.

Examples include:

• lang — remembers language preference — expires after 12 months.
• locale — remembers region or formatting preference — expires after 12 months.

Preferences cookies only load if you consent through the cookie banner.

You can control which cookies are active through our cookie banner. Options include:

• Accept All
• Reject Non-Essential
• Manage Preferences

Essential cookies remain active at all times.

Non-essential cookies are managed according to your preferences and applicable legal requirements. Marketing cookies may load by default where permitted by law.

Visitors in the EEA, UK, and Switzerland will see all non-essential categories set to “off” by default. You can update your choices at any time through our cookie settings.

For individuals located in the European Union or United Kingdom, personal data is protected under the General Data Protection Regulation (GDPR).

We process personal data under the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent for non-essential cookies or marketing activities

You may withdraw consent at any time through cookie settings or by contacting us.

EU and UK residents have the right to:

• Access personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent

To submit a request, contact us using the details listed in the Contact section of this policy.

We comply with the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA).

California residents have the right to request:

• The categories of personal information collected
• The source of that information
• Whether information is shared and with whom
• Correction or deletion of certain information

Cetec ERP does not sell personal information.

Our Privacy Policy link includes the word "Privacy" and is accessible on our website footer at all times.

We do not knowingly collect or store information from children under 13 years of age. If you believe a child has provided us with personal information, contact us and we will take appropriate action.

We may send emails related to product updates, support, or marketing.

We agree to:

• Use accurate sender information
• Provide a physical mailing address
• Honor opt-out and unsubscribe requests
• Provide a clear way to unsubscribe

You may unsubscribe at any time by following the link at the bottom of any email.

We retain information as long as necessary to deliver services, meet legal obligations, support operational needs, or maintain accurate financial and security records. Retention periods vary by data type and regulatory requirements.

We may use trusted third-party providers for hosting, analytics, support operations, email delivery, and security. Subprocessors only receive the information necessary to perform their function and must comply with strict confidentiality and data protection standards.

Information may be stored or processed in the United States. When required, we use lawful transfer mechanisms and appropriate safeguards to protect personal data originating from the EU, UK, or other regions with data transfer requirements.

Cetec ERP uses technical and administrative controls to safeguard information. These measures include encrypted communications, role-based access, audit trails, secure infrastructure, authentication controls, and ongoing monitoring.

We continue to update and enhance our security practices.

If a data breach occurs that may impact your information, we will notify affected individuals as required by applicable laws and regulations.

Some browsers offer a "Do Not Track" (DNT) signal. We honor DNT signals by not loading analytics or advertising trackers unless consent has been given through the cookie banner.

For questions or privacy-related requests, you may contact us at:

sales@cetecerp.com

Cetec ERP, LLC 3232 E Cesar Chavez, Suite 2.150 Austin, TX 78702

We may update this policy periodically. The “Last Updated” date at the top of the page will reflect the most recent changes.