Choose The Support Plan Your Company Needs

Refer to the pricing page for more more details.

Lite

Requests can be submitted to the community forum and may receive a response from another Cetec ERP user, partner, or forum moderator.
Recommended for small companies with non-critical use of Cetec ERP.

Included in Lite

  • Community forum access.
  • Online tutorials and resources at cetecerp.com
Standard

Requests can be submitted to the community forum, or directly to Cetec ERP via phone, email, or our dedicated support/ticketing portal.
Support inquiries are handled promptly, ahead of requests submitted by customers with Lite Support.

Included in Standard

  • Expedited "fast-tracked" support requests via phone, email, or dedicated support portal.
  • Phone support: 9am – 7pm EST, M-F
    (up to 15 hours/month)
  • Dedicated Support/Ticket Portal - unlimited
  • Community forum access.
  • Online tutorials and resources at cetecerp.com
  • Full details here
Enterprise

Requests can be submitted to the community forum, or directly to Cetec ERP via phone, email, or our dedicated support/ticketing portal.
Support inquiries are handled urgently, ahead of requests submitted by other customers.
Initial response to requests will be within 2 hours, 9am - 7pm EST, M-F (weekend support as arranged).

Included in Enterprise

  • Enterprise Support, 2-Hour Response Time
  • Expedited "fast-tracked" support requests via phone, email, or dedicated support portal.
  • Phone support: 9am – 7pm EST, M-F
  • Dedicated Support/Ticket Portal - unlimited
  • Community forum access.
  • Online tutorials and resources at cetecerp.com

WANT TO KNOW MORE?

We want to help you take your company to the next level with Cetec ERP.

What would you like to do next?