Enterprise Support is 9am EST - 7pm EST, M-F, with a minimum 2 hour response time. Requests from Enterprise Support are handled ahead of all other Customer requests, and can be submitted via Phone, Email, or Ticketing System. Cetec ERP recommends that support requests are submitted by a controlled group of users for process control and knowledge consolidation.
See Support Plans for more details.

A fully functional environment is provided for testing, validation, or any other use your company needs. Data is refreshed from your Production to the "Sandbox" system on a recurring (usually nightly) basis..

Documents (Packing Slips and related documentatation) can be submitted to Cetec ERP via upload from a compatible document scanner. Cetec ERP will automatically read the documents and attach them to the related Receipt, streamlining your operations and making critical documents like COCs (Certificate of Conformance), RoHS Certifications, and other Vendor supplied documents easily available in your ERP System.
Cetec ERP also provides an easy to use Queue for exception documents that couldn't be automatically matched/attached, providing a simple process for document acquisition, matching, and storage.

Additional Costs Apply, Contact Cetec ERP For Pricing

Some situations demand custom, specific solutions. The Enterprise plan provides you with flexibility in the future if you need to work with Cetec ERP to fit a custom solution to a complex problem.